Refund policy

 

                 Refund & Return Policy 

We want you to love your lashes! If for any reason you’re not completely satisfied with your purchase, we’re here to help.

 

 

                   🛍️ Return Eligibility

Because pre-glued lashes are a hygiene product, we can only accept returns if:

• The product is unopened, unused, and in its original packaging
• The return request is made within 30 days of delivery

Opened or used lashes cannot be returned or refunded due to hygiene and safety reasons.

 

        📦 Damaged or Defective Items

 

 

If your item arrives damaged or defective

• Please contact us within 72 hours after you received the package 
• Provide your order number and clear photos/videos of the issue
  We will gladly send a replacement or refund depending on the situation.

                          💸 Refunds

Once we receive and inspect your return:

• Approved refunds will be issued back to your original payment method
• Please allow 3–7 business days for the refund to appear in your account

Shipping fees are non-refundable.

 

                         ↩️ Exchanges

We currently do not offer direct exchanges.

 

If you need a different style, please request a refund (if eligible) and place a new order.

                     🚚 Return Shipping

 

• Customers are responsible for return shipping costs unless the product is defective
• We recommend using a tracked postage service to ensure your item reaches us

                        ❓ Need Help?

 

If you have any questions about your order or return eligibility, contact us anytime at:

 

support@missylash.com.au or through our Instagram DM @missylash_